سياسة الخصوصية | Privacy Policy

We respect your privacy and are committed to protecting your data. This policy explains how we collect, use, and protect information in the Lost & Found app.

1) Information We May Collect

We may collect:

• Account data: phone number, name (if provided).
• Report data: photos, title, description, category, city/neighborhood.
• Location (optional): if you allow it, to show nearby reports and improve results.
• Technical & security logs: device type, OS, app version, and limited security logs (e.g., IP address) for protection and fraud prevention.
• Manual bank transfer (receipt): there is no in-app payment gateway. We may collect the transfer receipt submitted by the user, submission time, review status, and admin notes if needed.

Note: we do not collect bank login credentials, passwords, OTP codes, or card details.

2) How We Use Your Data

We use data to:

• Provide and operate the service.
• Display reports and improve search relevance.
• Prevent fraud and protect users.
• Send important notifications (if enabled).
• Improve performance and user experience.

3) Sharing

We do not sell your data. Limited sharing may occur with technical service providers (e.g., notifications/hosting) or in response to legal requests.

4) Retention

We keep data as long as needed for the service. Reports may be removed after 6 months of inactivity. We may retain limited records for security, administrative, and dispute purposes.

5) Security

We apply reasonable security measures, but no system is 100% secure online.

6) Your Rights

You can delete your account from within the app, edit basic data, and manage permissions (location/notifications) from your device settings.

7) Messages & Content

Some content or chats may be reviewed when necessary for safety, abuse reports, fraud prevention, or legal compliance.

8) Web Version

On the web version, minimal technical logs may be used to improve performance.

9) Policy Updates

This policy may be updated at any time without prior notice. Continued use means acceptance.